Welcome to Needwe ("Needwe," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and other online products and services (collectively, the "Platform"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

1. INFORMATION WE COLLECT

We collect information to provide and improve our services. The types of information we collect depend on how you use our Platform.

1.1. Information You Provide to Us

• Account Registration: When you create an account, we collect your name, email address, phone number, password, and postal address.
• Service Requests: When you post a job, we collect details about the service you require, including location, date, time, and a description of the task.
• Communications: We collect information when you communicate with us or other users through the Platform's messaging features, contact our support team, or otherwise interact with us.
• Payment Information: To process payments, we work with third-party payment processors. We do not store your full credit card details, but we may collect transaction details.
• Profile Information for Taskers: If you are a Service Provider (Tasker), we collect additional information such as your skills, bio, profile picture, and potentially identity verification documents.

1.2. Information We Collect Automatically

• Log and Usage Data: We collect information about your access to and use of the Platform, including your IP address, browser type, operating system, pages viewed, links clicked, and the dates and times of your visits.
• Device Information: We collect information about the computer or mobile device you use to access our Platform, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Location Information: With your consent, we may collect information about the precise location of your device. You can turn this off through your device's settings.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track the activity on our Platform and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, based on a legitimate interest, in performance of a contract, or with your consent:

• To Provide and Maintain our Service: To operate the Platform, facilitate job bookings, process payments, and manage user accounts.
• To Improve the Platform: To understand how users interact with our Platform, develop new features, and enhance security.
• To Communicate With You: To send you service-related notifications, updates, security alerts, and support messages. We may also send you marketing communications, from which you can opt-out at any time.
• To Ensure Safety and Security: To verify user identities, prevent fraud, and enforce our Terms of Service and other policies.
• For Legal Compliance: To comply with applicable laws, legal processes, or governmental requests.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal data. We may share your information in the following circumstances:

• With Other Users: When a Service Requester and Service Provider agree to a job, we share necessary information between them to facilitate the service, such as names, location details (but not your full address until the job is confirmed), and job descriptions.
• With Service Providers and Partners: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf (e.g., payment processing, data analytics, and hosting services).
• For Legal Reasons: We may disclose your information if we believe disclosure is necessary to comply with any applicable law, regulation, legal process, or governmental request; to enforce our agreements and policies; or to protect the rights, property, and safety of Needwe, our users, or the public.
• In Connection with a Business Transfer: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. DATA RETENTION

We retain your personal information for as long as is necessary to provide the services to you and to comply with our legal obligations. If you wish to delete your account, you can do so through your account settings or by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes even after your account is deleted.

5. YOUR RIGHTS AND CHOICES (UK & EEA USERS)

Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, you have certain rights regarding your personal data:

• Right of Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at support@needwe.com. You also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner's Office (ICO) in the UK.

6. DATA SECURITY

We implement appropriate technical and organisational security measures designed to protect the security of any personal information we process. This includes encryption of data and regular security assessments. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. CHILDREN'S PRIVACY

Our Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

10. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@needwe.com